Dear Sarah,

What are “soft skills” and how would I go about representing them on my resume?

Best,

Big Softy

Hey there Softy,

Soft skills” are skills that can’t be quantified or measured such as “time management” or “problem solving”. Sure, a soft skill is less tangible than say a certification having learned Python, but it’s valuable and should be represented on a resume. The question is how to do so effectively.

Let’s take the soft skill ‘critical thinking’ as an example. Our data suggests that quantifying the impact that you made with numbers helps remove subjective bias, increasing your hireability by +23%. Demonstrating your critical thinking skill along with data-driven examples is a double-whammy:

  • “Audited departmental retention program and piloted new project that increased return purchase by 27% Q1”

Not only does this example demonstrate that you broke down a problem in order to better it understand it, but it shows the positive effect after having implemented your changes.

Many times in the job listing the hiring manager or recruiter will indicate specifically what soft skills are required. For instance, if the job listing requests that this candidate possesses ‘superior communication skills’, literally put ‘superior communication skills’ in the ‘Key Skills’ section of resume. Remember that the majority of companies today use resume parsers to widdle down large applicant pools. Using exact words in your resume will help you get to the next round. (Don’t forget that ‘Key Skills’ section, either! Including one automatically improves your chances for an interview by 59%!)

All the best!

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